![]() ![]() Adhering to agreed client Service Level Agreements and GDPR regulations when handling personal and confidential client data.Manage day-to-day requests through the ticketing system on Zendesk and facilitate and guide clients via MS Teams meetings.Be responsible for a portfolio of B2B clients and build a good working relationship with client decision-makers.Salary is dependent on relevant experience. We are growing this team to keep up with the growth of our clients and improve service levels. This position will suit a professional with customer relations experience in a B2B or at a vendor providing SaaS applications. Our Customer Success Team (CST) manages online portals for our corporate customers and helps them support their e-learning and other compliance workflows. We help our customers build more ethical, inclusive, and resilient workplaces. Skillcast provides content and technology to help companies digitise training and other compliance processes. Therefore, for businesses seeking to elevate their customer service operations, Freshdesk presents itself as an advantageous choice.Skillcast in Malta is currently looking to recruit a Customer Success Manager to join their team on a full-time basis. Freshdesk’s in-house AI and efficient ticketing system further set it apart. It offers an intuitive interface, scalable automation, faster time-to-value, and transparent pricing. ![]() Sealing the Decision: Why Freshdesk OutshinesĬasting a discerning eye over the customer service landscape, Freshdesk shines through as a more cost-effective and user-friendly platform compared to Zendesk. The combination of its streamlined interface, efficient AI capabilities, and transparent pricing models provides a competitive edge that is hard to ignore.
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